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Introduction
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Qualification Structure
Learners must achieve 55 credits by completion of all mandatory units in Group A totalling 14 credits, a minimum of 36 credits from the optional units group. A minimum of 20 credits must be achieved from optional Group B and a maximum of 16 credits must be achieved from optional Group C.
Overview
The Focus Awards Level 4 NVQ Diploma in Customer Service (RQF) is aimed at developing the learners knowledge and skills required to recognise (at an operational level) the development and application of customer service strategies. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.
Modules
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Entry Criteria
Learners should be competent in literacy and numeracy, preferably at Level 2, to help with elements of communication. This is at the discretion of the centre as they may decide to use diagnostic testing methods to ascertain how they can support learners.
Assessment
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Career Opportunities
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