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Introduction
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Qualification Structure
Learners must achieve 55 credits by completion of all mandatory units in Group A totalling 31 credits, a minimum of 15 credits from Optional Group B, a maximum of 9 credits from Optional Group C.
Overview
The Focus Awards Level 3 Diploma in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role. The Focus Awards Level 3 Diploma in Customer Service (RQF) aims to provide learners with the skills and knowledge required to organise and deliver customer service, resolve customer problems, understand customers, and customer retention. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.
Modules
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Entry Criteria
There are no specific entry requirements for this qualification.
Assessment
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Career Opportunities
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