The Focus Awards Level 2 Diploma in Business Administration (RQF) is intended for those who wish to work in a business environment with a responsibility for administrative support. Learners undertaking this qualification will be able to understand how to communicate in a business environment, the principles of the provision of administration services, the principles of business document production and information management, employer organisations, the effective management of personal performance and development, and how to develop working relationships. Learners will be able to understand the effective management of administration in a business environment including providing support for meetings, managing information systems, liasing with customers, and understanding customer behaviour.